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Custom and Personalised Orders

We do offer commissions for models/prints not already in our store! This depends on whether the model is achievable with our current skill level - we will not agree to a commission we don't believe we can make to true Illustris quality. If you have any questions or queries about commissions please message us or send us an email at info@illustrismodels.com!

The product description says I need to build and paint, what is the best way to finish 3D prints?

Every order with raw prints now includes a flyer with advice on how to achieve the best results when finishing your prints, whether they be in regular PLA filament or resin. You can also download the guides from our website!

Do you sell finished props?

We do offer fully finished (built, sanded, primed and painted) props, however, we are not in a position where we can offer multiple at once, so they are not offered via regular listings. If you're interested in a fully finished prop, click the "Request Custom Order" button to the right hand side of our store page and enquire with us!

Fully finished props will need at least 3 months notice before the time you want them in your hands (i.e. 3 months before the convention you're wearing the cosplay to, etc.), will be approximately twice the price (perhaps more, depending on the prop) of the raw print listing, and will have a hefty shipping fee due to the sheer size of many of the props we print.

Why are finished prop commissions so expensive?

Not only do both of us work and study, but finishing 3D prints is deceptively hard work! More often than not, over a hundred hours of sanding goes intoa single 3D printed prop to get it finished to a high standard. Along with sanding there are also finishing materials such as gap filler, filler primer and XTC-3D to be covered, as well as paints, and rods/dowels for the internal structure of props. And that's all before we even get to the shipping! Shipping for completed prop commissions will always be high because of the sheer size of the completed prop.

Can you print a file modeled by someone else for a printing commission?

Absolutely! As long as we have not modeled the same prop/accessory ourselves, we're happy to print models from external sources from you. If we have, however, modeled it ourselves, we ask that you respect our policy to only print our own models in that regard.

I requested for something to be modeled, but haven't heard back yet even though you agreed to my request. What turnaround period do model requests have?

At Illustris Models we do two types of models for customers: model requests and model commissions. For a commission, you pay a modeling fee and the job will be prioritised. Most tend to be regular model requests, though, and we do get quite swamped with these. It is very rare we only have one model request, and we tend to work on large, over-arching projects ourselves, such as our Breath of the Wild and Genshin Impact collections. As a result, it can often take anywhere from a few days to a few months for model requests to be completed, but we'll be sure to notify you when your requested model is available!

What is your 3D model usage policy?

All of our 3D models are for personal use only. If you wish to use our models for commercial use, please message us beforehand! Commercial use is limited strictly to prints and commissions upon request - we absolutely do not allow prints using our files to be listed and readily available on sites run by anyone but us! Once you have messaged us and we have agreed to your use of our models, you must purchase a new model each time you print it for commercial use.

We allow strictly no editing of our models aside from chopping the STLs for print beds smaller than we cater for (but flick us a message! We're more than happy to do this for you, we know where our models split best!). Resale or redistribution of our 3D models is strictly prohibited: our models should only be available on illustrismodels.com (powered by Shopify), our Etsy storefront and our CGTrader and Cults3D accounts.

These policies are non-negotiable. Thank you for your respect and understanding.

Germany - Verpackungsgesetz (LUCID Packaging Register)

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Illustris Models & 3D Printing is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE1962887673245. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As a consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper